I spent a total of four hours on the phone with Comcast service technicians this weekend installing a new modem, and then reinstalling the old one I discovered the new one didn’t send a signal through walls. The Internet works fine at home, but I have no working phone at the moment. The technician said she would schedule a service appointment but never did.
Today, it has taken me 30 minutes to get through to a human who would schedule an appointment for me. She just now asked me if I would like him to contact me on my cell phone, or the landline. I (barely) resisted the urge to ask her how I could be contacted on the phone line they were coming to repair.
I no longer have any willpower reserves whatsoever.